Tank Journal Archive

[Ben Broadfoot]

So my tank finally arrived today, and it's not built according to the plan I sent them.
It's not been the best experience dealing with this company, so if this tank will work fine then I'll just ignore it.
The issue is that the overflow was meant to be 20cm deep, but it's only 15cm. I'm worried that this will mean my plumbing won't work for the bean animal setup as it'll be underneath less water.

There's also a thin/light 3cm scratch in the middle of the side panel...

Unfortunately I've already fully paid.
What would you do?

 

[MTG]

take it back for sure. i had similar problems with one of my old tanks and i still regret not taking it back

 

[Nick_85]

Tak

So my tank finally arrived today, and it's not built according to the plan I sent them.
It's not been the best experience dealing with this company, so if this tank will work fine then I'll just ignore it.
The issue is that the overflow was meant to be 20cm deep, but it's only 15cm. I'm worried that this will mean my plumbing won't work for the bean animal setup as it'll be underneath less water.

View attachment 46373

View attachment 46374

There's also a thin/light 3cm scratch in the middle of the side panel...

View attachment 46375

Unfortunately I've already fully paid.
What would you do?

take it back for sure if its not what you ordered and wanted plus that scratch youll never be happy with it

 

[gtrxu1]

You could try using hansen fittings rather than the PVC. They will screw straight into the top of those bulkhead's taking away the need for those union's he's using. This would make them sit quite a bit lower than they currently are.

That scratch though, unacceptable.

 

[Ben Broadfoot]

Thanks guys, actually I just rang then as per @MTG's advice and they were really good about it, free pickup and delivery and new tank.

 

[leodb89]

Glad it's gonna get sorted, it upset me reading that first post

 

[Jimsim]

woohoo! Happy to see they fixed up the issue no problems..

 

[MTG]

Gotta be happy with that service (even tho the first tanks was wrong) at least they owned up and are replacing it for free with no inconvenience

 

[Sam Parker]

Good to hear of the happy ending. No pun intended..... :P

 

[Buddy]

FYI a 150mm weir will work. I had that same be an animal setup on my old tank.

Glad that it's all getting sorted though!

 

[MagicJ]

The scratch would have been enough for me to take it back ...

Any time frame given for the new tank?

 

[JimmyDang]

By law they've gotta give you a full refund. As you did not receive what you had paid for in full.

Also any imperfections need to be fully compensated for as this is very unprofessional for a tank building business.

But mad they were easy and quick to fix yiur issue.

 

[Ian3145]

Name the company AND return it, especially with it scratched.

 

[Neillw]

Should have hit up @CodyS (east coast tanks)

It is good they are happy to sort it out for you, we all make mistakes sometimes I guess.
It is how they deal with it that really counts. That said it sound like they might need some more quality control.

 

[Ben Broadfoot]

FYI a 150mm weir will work. I had that same be an animal setup on my old tank.

Glad that it's all getting sorted though!

What plumbing did you use? PVC like mine?

 

[Ben Broadfoot]

Should have hit up @CodyS (east coast tanks)

It is good they are happy to sort it out for you, we all make mistakes sometimes I guess.
It is how they deal with it that really counts. That said it sound like they might need some more quality control.

Actually that's a great idea if they offer me a refund. @CodyS would you be interested in quoting me for a tank?

 

[Buddy]

What plumbing did you use? PVC like mine?

The only difference I had was one elbow was facing up and the bulkheads were at the back of the weir, not the bottom but I don't think it would make a difference.

 

[slin1977]

Best get delivery what was drawn up according to the architects plan...
Anything less is a compromise.

 

[Ben Broadfoot]

We've moved houses while waiting for the tank to be replaced. Now I'm sitting on our stairs (haven't moved chairs over yet) waiting for delivery... It better be good.

 

[MagicJ]

Lots of room for your tank :)