In SA (and WA for that matter) the dealings are all done through a separate distributor, not directly through Aqua One.After speaking to my LFS he said that the light in the reef 400 was its only let down and has suggested using it for around 12 months until the tubes need replacing and then putting that money towards an upgrade. As for the slow change over Priscacara mentioned it took six weeks to get my new light from Aquaone. They had every excuse, but it finally did turn up. :)